1. Timeframe

Consulting deposits may be eligible for refund within fourteen days of payment if no kickoff workshop has occurred and no custom materials were delivered. After kickoff, fees become non-refundable except where Korean consumer law mandates otherwise for eligible transactions.

2. Process

Email contact@insightlogic.one with your company name, invoice reference, and reason for the request. We respond within five business days with status and any documentation we require. Approved refunds are returned to the original payment instrument where technically possible; otherwise we coordinate an alternate traceable method.

3. Contact

Refund questions share the same mailbox as other billing inquiries: contact@insightlogic.one. Please avoid sending payment card numbers; we will request them through secure means only if absolutely necessary.

4. Eligibility

Eligibility depends on contract type. Pilot engagements and time-boxed audits may carry different windows, which will be spelled out in your statement of work. Government or grant-funded procurements may be excluded from voluntary refunds by statute; we disclose that at signing when applicable.

5. Exceptions

Non-refundable items include third-party pass-through costs already invoiced to us, travel already ticketed, and rush fees explicitly agreed in writing. If work was delivered partially, we may propose a partial credit instead of a full refund to reflect value received.

6. Scope

This policy covers consulting fees published on this site or agreed in written proposals that reference these terms. It does not cover marketplace purchases of unrelated goods, as this site does not operate a checkout cart.

7. Chargebacks

Initiating a chargeback without contacting us first may delay resolution and trigger contract review steps. We prefer direct communication.

8. Currencies

Displayed prices are in KRW unless another currency is explicitly stated in your invoice. Conversion differences are governed by your bank or card issuer.

9. Taxes

Tax treatment depends on your entity type and location. Invoices will separate tax lines when we are required to collect or document indirect taxes.

10. Recordkeeping

We retain refund correspondence for seven years where accounting rules require, after which records are securely deleted or anonymized.

11. Disputes

If you disagree with an eligibility decision, escalate with additional context. We aim for pragmatic outcomes even when contracts are strict.

12. Updates

Material changes to refund practices will be posted here and, when practical, communicated to active clients with open statements of work.